Privacy Policy

This policy explains how Black Chalice LLC handles information related to the Black Chalice phone answering system and related website contact. It applies to people who call Black Chalice, and separately describes internal text messages sent only to Black Chalice staff.

When you call our phone line, we may collect your phone number, the time of the call, menu selections you make, and any spoken message, inquiry, or recording you leave. If you choose to leave contact details in a recording (such as a name, email address, company name, or website), we may store those details so we can review and respond.

We use this information to operate the answering system, review messages and collaboration inquiries, improve the service during development and testing, and follow up when appropriate.

Callers are not enrolled in SMS through this system. Calling Black Chalice does not cause you to receive text messages from this Campaign. We do not text callers as part of this answering-machine workflow.

Black Chalice may send low-volume automated text alerts to a small set of opted-in internal recipients only - typically the CEO, employees, or developers working on the phone system. These messages are operational notices (for example, that someone called, asked about a project, left a collaboration inquiry, or left a general message). Message frequency varies with call activity and is expected to remain low. Message and data rates may apply.

Staff recipients unlock the Chalice SMS app by verifying a @blackchalice.org email address with a one-time code sent to that inbox, plus a staff access code. Consent is optional and is not a condition of employment. They may reply STOP to opt out, or reply HELP for help, where supported, or contact us at the email below.

We do not sell, rent, or share mobile phone numbers collected for these internal alerts with third parties or affiliates for their marketing or promotional purposes.

We use service providers that help us run the phone and website systems (for example, telephony, hosting, storage, and speech processing). Those providers process information only as needed to provide their services to Black Chalice.

Call records, recordings, transcripts, and related inquiry details may be retained as long as needed for operations, development, security, legal compliance, or dispute resolution, then deleted or archived according to our internal practices.

Questions about this policy or the phone system:

Legal or formal correspondence: Legal@BlackChalice.org