Privacy Policy

This policy explains how Black Chalice LLC handles information related to the Black Chalice phone answering system and related website contact. It applies to people who call Black Chalice, people who submit the project request form on BlackChalice.org (including anyone who opts in to texts or marketing there), and separately describes internal text messages sent only to Black Chalice staff and the Chalice SMS app used on staff work phones.

When you call our phone line, we may collect your phone number, the time of the call, menu selections you make, and any spoken message, inquiry, or recording you leave. If you choose to leave contact details in a recording (such as a name, email address, company name, or website), we may store those details so we can review and respond.

We use this information to operate the answering system, review messages and collaboration inquiries, improve the service during development and testing, and follow up when appropriate.

Calling alone does not enroll you in texts. Our voicemail greeting tells callers that leaving a telephone number is consent for Black Chalice LLC to call or text that number about the message. If you leave a voicemail, we record that consent and may call or text back the number you called from, or a number you say in the message, only to respond to your message and only for a limited time. These replies are never marketing. Reply STOP or WRONG NUMBER to any text and we will stop.

If you text our business line first, we may reply to continue that conversation. Reply STOP at any time to opt out.

Business clients may opt in to invoice notices by texting INVOICES to our business line from their billing contact number. We record the number and time of the opt-in and send only invoice notices (about one to two per month). Reply STOP to opt out.

Designated contacts for clients whose platform we host may opt in to service alerts by texting ALERTS to our business line. We record the number and time of the opt-in and send only alerts about outages and failed backups of that platform. Reply STOP to opt out.

If you send a project request from the BlackChalice.org contact section, we store what you enter (name, email, optional phone number, project name, website, selected services, timing, budget, color preferences, and project details) along with the page it was sent from, your browser user agent, and a one-way hash of your IP address used only for spam and rate limiting. We use it to review and reply to your request, and we email you a confirmation. We do not sell it.

The form has three separate optional checkboxes, all unchecked by default: (1) calls and texts about your project request, (2) Black Chalice marketing emails, and (3) Black Chalice marketing texts. Texts are sent to the phone number you provide. We record whether and when you agreed to each. Consent is not a condition of any purchase or service. Message frequency varies, and message and data rates may apply. Reply STOP to any text to opt out of texts, reply HELP for help, use the unsubscribe link in any marketing email, or email us at the address below.

Black Chalice LLC does not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers and text messaging consent collected on any Black Chalice LLC form are used only to send the messages you agreed to and are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. They are shared only with service providers that deliver our messages (such as our SMS provider), solely to provide that service.

Black Chalice may send low-volume automated text alerts to a small set of opted-in internal recipients only - typically the CEO, employees, or developers working on the phone system. These messages are operational notices (for example, that someone called, asked about a project, left a collaboration inquiry, or left a general message). Message frequency varies with call activity and is expected to remain low. Message and data rates may apply.

Staff may also separately opt in to internal app testing messages: test texts sent by applications Black Chalice is building, used only to check those apps on real devices. These are never sent to the public or to customers.

Staff opt in on the public form at BlackChalice.org/sms-consent by entering a mobile phone number and checking a separate, unchecked-by-default box for each program they want. Consent is optional and is not a condition of employment. They may reply STOP to opt out, or reply HELP for help, where supported, or contact us at the email below.

We do not sell, rent, or share mobile phone numbers collected for these staff programs with third parties or affiliates for their marketing or promotional purposes.

Business partners may separately opt in to notifications about the projects and collaborations they work on with us (such as project updates, reminders, and notes from calls they record with a Black Chalice AI notetaker) on the public form at BlackChalice.org/partner-sms-consent. Only numbers and emails we have set up for a partner can opt in, and consent starts only after the partner confirms from a link sent to their email. Partners may reply STOP to opt out. We do not sell, rent, or share these numbers with third parties or affiliates for their marketing or promotional purposes.

Clients, and anyone who has asked us about a project, may opt in to texts about their projects and about the inquiries they send us by email, phone call or text, on the public form at BlackChalice.org/client-sms-consent. These texts are not marketing. Consent starts only after it is confirmed from a link sent to the client's email, and clients may reply STOP to opt out. We do not sell, rent, or share these numbers with third parties or affiliates for their marketing or promotional purposes.

Chalice SMS is an internal Android app used only by Black Chalice LLC staff on work phones. It is not offered to the public. Staff must sign in with an @BlackChalice.org email and a one-time code before the app forwards anything.

What it accesses: while a staff member is signed in and has turned forwarding on, the app reads text messages (SMS) received on that phone. If the staff member also grants notification access, it reads incoming message notifications from the phone's messaging apps (such as Google Messages, Samsung Messages, and Google Chat). It captures only the sender name or number and the message text.

What it does with it: each message is forwarded by SMS from the work phone to the destination number the staff member sets, and a copy (sender, message text, destination number, and the staff email on the device) is saved to the Black Chalice staff system so the team can respond. Messages are not used for advertising, not sold, and not shared with third parties except the service providers below that host our systems.

How to stop it: turn forwarding off in the app, sign out, revoke SMS or notification access in Android settings, or uninstall the app. Nothing is forwarded or saved while forwarding is off or no staff member is signed in. To ask for saved messages to be deleted, email us at the address below.

We use service providers that help us run the phone and website systems (for example, telephony, hosting, storage, and speech processing). Those providers process information only as needed to provide their services to Black Chalice.

Call records, recordings, transcripts, text conversations with our business lines, messages saved by the Chalice SMS app, and related inquiry details may be retained as long as needed for operations, development, security, legal compliance, or dispute resolution, then deleted or archived according to our internal practices.

Questions about this policy, the phone system, or the Chalice SMS app:

Legal or formal correspondence: Legal@BlackChalice.org